Xtreme Trailer Spares and Sales (Pty) Ltd

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Terms and Policies

Xtreme Trailers - Terms & Policies

1. Business Information

  1. The operator of this website is Xtreme Trailer Spares and Sales Pty Ltd.
  2. We are a private company incorporated in accordance with the laws of the Republic of South Africa with registration number 2020/015239/07.
  3. Our address is 140 Church Street, Ellaton, Klerksdorp, 2571.
  4. You can contact us by telephone at 018 462 8993 or 076 215 1353.
  5. Our e-mail address is info@xtremetrailers.co.za.
  6. Our VAT number is 4320315676.

2. Terms and Conditions

In these Terms of Use, the following expressions have the meanings set out below:

  1. “Business Day” – any day other than a Saturday, Sunday, or an official public holiday in South Africa.
  2. “Products” – any goods or other items made available for sale or provision by us through this website.
  3. “We”, “us”, or “our” – Xtreme Trailer Spares and Sales (Pty) Ltd.
  4. “You”, “users” – any person who accesses or uses this website.
  • Please read our Terms of Use carefully. By accessing this website or using any of the services provided on it, you agree to be bound by the version of the Terms of Use that is current and available on the website at the time of your use. If you do not agree to these Terms of Use, you must not access the website or use any of the services offered through it.
  • Our Terms of Use include specific provisions that limit our liability. These provisions are presented in capital letters. You should review them carefully, as they restrict your ability to recover any losses you may suffer in connection with your use of this website.
  • We may update or modify our Terms of Use from time to time. Any changes will become effective once they are published on this website. You are therefore responsible for reviewing these Terms regularly and ensuring that you are familiar with their content before using the website, as the version in force at the time of your use will apply.
  • You are solely responsible for any telephone charges, rental fees, and/or internet access service fees that may be incurred because of your use of this website and the services provided through it.
  • You may access this website only for the purpose of using the services provided on it in the ordinary course. You may not access or use this website to redistribute, reproduce, or otherwise use any of our content for your own commercial or business purposes unless you have received our prior written permission.
  • You may not use this website in any way that could harm our reputation, our business, or that of any of our affiliates. Furthermore, you may not access or use this website for any unlawful purpose, or in a way that infringes our rights or the rights of any other person, or that restricts or interferes with any other person’s use or enjoyment of the website. You are required to comply with all applicable laws, regulations, and codes of conduct when using this website. You may not post, upload, or transmit any material to this website that is unlawful, infringes the rights of any third party, or is obscene, misleading, inaccurate, defamatory, illegal, or in breach of any copyright or other intellectual property rights. You must also not submit any material that could harm data, software, or the functioning of our systems or those of any other party. We reserve the right to remove any content submitted by you to this website and/or suspend your access to any part of the website at any time and without prior notice.
  • We do not distribute or endorse any products, services, or events that are posted, promoted, or listed on this website, other than those that we supply ourselves. The inclusion or display of such products, services, or events on this website should not be interpreted as an endorsement by us. Any arrangements relating to these products, services, or events must be made directly with the relevant supplier.
  • Although this website may contain links to third-party websites, and some third-party websites may link to our site, we do not control, endorse, or approve the content or activities of any such third-party websites. If you have a complaint regarding the content or activities of a third-party website, please contact the owner or operator of that website directly.
  • Downloading or using any data from this website is entirely at your own risk. You should independently verify the accuracy, completeness, and reliability of any information obtained from or through this site. Please also be aware that harmful viruses or malicious code could potentially be transmitted to your computer system. You are responsible for implementing appropriate protection measures to safeguard your devices and prevent any such harm.
  • ACCESS TO OUR WEBSITE AND SERVICES IS PROVIDED FREE OF CHARGE. ANY RELIANCE ON OR USE OF THIS WEBSITE, ITS CONTENT, OR SERVICES IS ENTIRELY AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND—INCLUDING UNDER CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR OTHERWISE—ARISING FROM YOUR USE OF OR RELIANCE ON THIS WEBSITE, ITS CONTENT, OR SERVICES, EXCEPT WHERE SUCH LIABILITY CANNOT BE EXCLUDED BY APPLICABLE LAW OR IS EXPRESSLY STATED OTHERWISE.
  • We reserve the right, at our sole discretion and without prior notice, to make changes to any part of this website, including updates to these Terms of Use and modifications to our ordering service. It is your responsibility to review the Terms of Use each time you access the website or use our ordering service. Your continued use of the website after any amended Terms of Use have been posted constitutes your acceptance of those changes. We also specifically reserve the right to modify, suspend, or discontinue any aspect or feature of this website at any time without notice.
  • We are committed to protecting your privacy. The information you provide to us will be collected to enable us to deliver services to you and to personalize your experience on this website. We may also use this information to notify you about updates to our services or features we believe may be of interest to you.
  • Additionally, we may allow affiliated entities within our company group to inform you about products or services that may be relevant to you. By providing this information, you consent to its use for these purposes and in accordance with our Privacy Policy, including for processing your orders and instructions. For more details on how we handle your personal information, please refer to our Privacy Policy.
  • To protect our business and maintain the security of our systems, we may monitor and, where necessary, disclose communications for any lawful purpose. This includes filtering incoming and outgoing electronic messages to identify, restrict, or prevent the transmission of unlawful or otherwise undesirable material or content.
  • We will not be liable for any indirect, special, or consequential losses of any kind arising in connection with any products, except to the extent that such liability cannot be excluded by law.
  • Please note that products may contain defects and are sold “as described” and with such defects. Certain products may also be hazardous to your health or property. You are responsible for determining whether such products are suitable for your intended use and requirements.

3. Privacy Policy (POPIA Compliance)

  1. Xtreme Trailers is committed to protecting the personal information it collects from individuals who access or use the website located at xtremetrailers.co.za.
  2. By accessing the website, users agree to be bound by the Privacy Policy in effect at the time of access. This Privacy Policy is incorporated into and forms part of Xtreme Trailers’ standard Terms and Conditions and is subject to those Terms and Conditions.
  3. Xtreme Trailers reserves the right, at its sole discretion, to update or amend this Privacy Policy from time to time. Any revised policy will be posted on the website. By accessing the website, users agree to be bound by the version of the Privacy Policy posted at the time of their access.
  4. Xtreme Trailers will take all reasonable measures to ensure that users’ personal information is used or disclosed solely in accordance with this Privacy Policy.
  5. “Personal information” refers to any private information about an identifiable individual, including, but not limited to, a user’s name, contact details, identity number, income, age, personal views, and preferences.
  6. Xtreme Trailers passively collects personal information—that is, information provided without the user actively submitting it—while users access and navigate the website. This is done using various technologies, such as tracking navigational data and employing cookies. A cookie is an alphanumeric identifier that our computer system transfers to a user’s hard drive via the user’s web browser when visiting the website. Cookies allow us to recognize the user on subsequent visits and help improve the services provided to the user. This allows us to diagnose server issues, compile and analyse information, determine the fastest connection routes for a user’s device, and improve the management and functionality of the website. Users can choose to disable cookies by adjusting the settings in their web browser.
  7. Xtreme Trailers may collect, use, and store a user’s personal information for the following purposes:
  • To establish and verify the user’s identity.
  • To maintain and update our customer and potential customer databases.
  • To greet the user upon accessing the website.
  • To communicate with the user.
  • To customize the website according to the user’s preferences.
  • To inform the user about matters related to their access to and use of the website.
  • To improve the content of the website and any services provided by us.
  1. Xtreme Trailers will not disclose users’ personal information for commercial gain or any other purpose, except as outlined in this Privacy Policy. By using the website, the user agrees that we may disclose their personal information:
    • To third parties contracted or employed by us to provide services for or on behalf of Xtreme Trailers, including, for example, website hosting and development, technical support, financial services such as processing credit card or other payments, delivery services, and other support services. These third parties require access to users’ personal information solely to perform their functions and for no other purposes. We will take all reasonable steps to ensure that such service providers are bound by confidentiality and non-disclosure agreements.
    • To governmental agencies, exchanges, and other regulatory or self-regulatory bodies when required by law, or when Xtreme Trailers believes such action is necessary to:
      1. Comply with legal obligations or legal processes.
      2. Protect and defend the rights, property, or safety of Xtreme Trailers, its affiliates, or their customers.
      3. Prevent or address fraud, abuse, misuse, or unauthorized use of the website.
      4. Protect the rights, property, or safety of the public. For example, if a user provides false or misleading information about themselves or misrepresents their identity, we may proactively disclose such information to the relevant regulatory bodies and commercial entities.
  1. Xtreme Trailers takes reasonable steps to implement and maintain electronic procedures and systems in line with accepted technological standards to:
  2. Ensure the accuracy of users’ personal information.
  3. Prevent unauthorized access to or disclosure of users’ personal information.
  4. Protect users’ personal information from misuse, loss, alteration, or destruction.
  5. The user acknowledges that internet communications and transactions are not completely secure or error-free. Information may not be fully secure while in transit between the user and the website. Furthermore, when providing particularly sensitive personal information, such as passwords, identity numbers, or other special access credentials, it is the user’s responsibility to safeguard this information.
  6. Xtreme Trailers is not responsible for the privacy practices of third-party websites that may be linked from this website. Users are advised to review the privacy policies of any third-party websites they visit.
  7. These Terms and Conditions, and the relationship between you and Xtreme Trailers, are governed by the laws of the Republic of South Africa, without regard to its conflict of law provisions. You agree to the jurisdiction of the relevant South African Magistrate’s Court for any proceedings arising under these Terms and Conditions. If legal proceedings are brought by either party, the unsuccessful party will be responsible for the costs of the successful party on an attorney-and-own-client scale.

4. Returns and Refund Policy

  1. This Return and Refund Policy applies to all trailer spares and related products supplied by our company. This policy is subject to the provisions of the Consumer Protection Act 68 of 2008 (“CPA”).
  2. If any trailer spare supplied by us is defective, unsafe, or fails to meet the standards contemplated in the CPA, you may return the product within 6 months from the date of delivery. Upon return of such goods, we will send the items to the manufacturer for inspection (up to 4 weeks waiting time) and verification of defects. Depending on the outcome you may choose to have the item repaired or replaced. Returns of defective goods will be handled at your risk and expense and will be refunded to you if it is found to be a valid defect.
  3. Returns of non-defective goods may be accepted at our discretion, provided that:
  • The return request is made within 7 days of purchase or delivery.
  • The goods are received by us, unused, undamaged, and in their original packaging.
  • The goods are suitable for resale.
  • The goods will be returned to us at customers own risk and expense.

In such cases, we may:

  • Exchange the item, or
  • Issue a store credit or refund, subject to a reasonable handling or restocking fee where applicable.
  1. The following items may not be eligible for return unless defective:
  • Electrical components that have been installed or used.
  • Special order or custom parts.
  • Products damaged due to incorrect installation, misuse, or negligence.
  • Products altered or modified after purchase.
  1. Trailer components must be installed and used according to manufacturer specifications. We will not be responsible for defects or damage caused by:
  • Incorrect installation.
  • Improper use.
  • Overloading of trailers.
  • Use of parts for unintended purpose.
  1. All returns must be accompanied by a proof of purchase (invoice or receipt).
  2. To initiate a return:
  • Contact us and provide your order or invoice number.
  • Provide details of the product and reason for return.
  • We will provide instructions for inspection, return, repair, replacement, or refund.

5. Shipping and Delivery Policy

  1. All orders are shipped via The Courier Guy. By placing an order, you agree to the use of this third-party courier service for delivery.
  2. Orders are processed within 1–3 business days after payment has been successfully confirmed via PayFast. Orders placed on weekends or public holidays will be processed on the next business day.
  3. Estimated delivery times are as follows (excluding processing time): Please note that these are estimates and may vary due to factors beyond our control.
  • Main centres: 1–3 business days
  • Regional/outlying areas: 2–5 business days
  1. Delivery charges are calculated at checkout based on the size, weight, and destination of your order. Additional charges may apply for bulky or heavy trailer parts.
  2. Once your order has been dispatched, you will receive a tracking number to monitor your delivery via The Courier Guy’s tracking system.
  3. Customers are responsible for providing accurate and complete delivery details. We will not be held liable for delays or failed deliveries due to incorrect or incomplete address information.
  4. Delivery Conditions
  • A responsible person must be available at the delivery address to receive and sign for the parcel.
  • The courier may require identification upon delivery.
  • If no one is available, the courier may attempt redelivery or return the parcel to us.
  1. Risk in the goods passes to the customer upon delivery. Ownership of goods remains with us until full payment has been received.
  2. Customers must inspect parcels upon delivery. Any damage, shortages, or discrepancies must be reported to us within 24 hours of receipt. Claims submitted after this period may not be accepted.
  3. While we aim to ensure timely delivery, we are not responsible for delays caused by The Courier Guy, weather conditions, strikes, or other unforeseen circumstances.
  4. Certain remote or high-risk areas may incur longer delivery times or additional charges. In such cases, we will notify you before dispatch.
  5. Customers may choose to collect orders directly from our premises, where available. You will be notified when your order is ready for collection.

6. Secure Payment Processing

  • All online payments are securely processed via PayFast. By making a payment on our website, you agree to be bound by PayFast’s terms and conditions, which are available on their official website.
  • We do not store or have access to your full payment details. All sensitive information is encrypted and handled directly by PayFast using secure encryption technology. While we take reasonable precautions, we cannot guarantee absolute security of data transmitted over the internet.
  • Payments may be made using the methods supported by PayFast, including but not limited to credit cards, Instant EFT, and other available options displayed at checkout.
  • A transaction is only considered complete once payment has been successfully processed and confirmed by PayFast. We reserve the right to cancel or refuse any order if payment is not authorized or is flagged as fraudulent.
  • All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated. We reserve the right to change pricing at any time without prior notice.
  • We shall not be held liable for any loss, damages, or delays arising from the use of PayFast, including but not limited to system errors, downtime, or payment processing failures beyond our control.

7. Product Information

  • The key features of all products offered on this website are provided on the site itself. We strive to ensure that all products are displayed and described accurately and completely. Please notify us immediately if you notice any omissions or inaccuracies in the product information or descriptions.
  • All prices shown on this website are in South African Rand (ZAR) and apply only to deliveries within the Republic of South Africa. We may, without prior notice, change prices, discontinue products, or modify product descriptions or special promotions displayed on this website. Any special promotions may be subject to additional terms and conditions, which will be clearly specified.
  • All prices shown for products on this website include Value Added Tax (VAT) but exclude any other taxes or duties, which, unless otherwise stated, will be charged separately.
  • All prices shown for products on this website exclude delivery fees, which will be charged separately according to the applicable rates for each delivery.
  • All trailer spares and parts are subject to availability. While we strive to keep stock levels accurate, we cannot guarantee that all items displayed are in stock at the time of purchase. If an item is unavailable after payment, we will notify you and arrange a refund or alternative product.

8. Data Protection

We will take reasonable steps to ensure that sensitive payment information provided to us, such as credit card details, is appropriately protected. To achieve this, we implement suitable security measures, which may include the use of cryptographic technologies to safeguard such information. However, we cannot guarantee the absolute security of any information transmitted to us, by us, or to any other party.

9. Customer Support and Disputes

  1. We strive to provide you with a high-quality service. If you have any complaints, you may contact us at info@xtremetrailers.co.za. We will make every effort to resolve any issues that may arise. When submitting a complaint, please provide us with the following information:
  • Your full name, physical address, telephone number, and email address.
  • The location and description of the service, feature, or transaction that is the subject of your complaint.
  • Details of the problem with the service, transaction, or any rights you believe have been infringed.
  • The actions you would like us to take to resolve the issue.
  • A statement confirming that you are submitting the complaint in good faith.
  • A statement confirming that, to the best of your knowledge, the information you are providing is true and correct.
  1. Use of this website is governed by the laws of the Republic of South Africa. If a South African Magistrate’s Court has competent jurisdiction over you, it may hear any dispute arising from or relating to these Terms of Use, even if the disputed amount exceeds the court’s normal limits. By using or subscribing to our website services, you agree to accept service of legal documents at the address you provide to us.
  2. These Terms of Use, together with any terms incorporated by reference and any applicable legal terms implied by law, constitute the entire agreement between you and us regarding this website, the products offered on it, and any products acquired through it. These Terms of Use take precedence over any conflicting terms or conditions you may include in your communications with us, and any such conflicting terms will not form part of the agreement between us.
  3. Our failure to strictly enforce any provision of this agreement shall not be interpreted as a waiver of that provision or any other rights. If any part of this agreement is found to be unenforceable or invalid by a competent authority, that part will be interpreted in accordance with applicable law to reflect the original intentions of the parties as closely as possible, and the remaining provisions will continue to remain in full force and effect to the maximum extent permitted by law.
  4. You may not subcontract, transfer, delegate, or assign any of your rights, obligations, or responsibilities under these Terms without our prior written consent. We, however, may cede, delegate, transfer, or assign our rights, obligations, and responsibilities under these Terms to any other person at our discretion.
  5. We will not be held liable for any failure or delay in performing our obligations under these Terms if such failure or delay is caused by circumstances beyond our reasonable control.
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